Contact Us

We're here to help. Whether you have a question about your order, need assistance with your Titans Lock, or just want to get in touch — our support team is ready to assist you.

Customer Support

Business Information

  • Company: Casion LLC
  • Brand: Titans Lock
  • Address: 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, United States
  • EIN: 98-1915356

Order Enquiries

For questions about an existing order, please have your order confirmation number ready when you contact us. You can find this in the confirmation email sent to you at the time of purchase.

Returns & Refunds

If you'd like to return a product or request a refund, please review our Refund Policy and then get in touch with our team. We aim to respond to all return requests within 1–2 business days.

Shipping Enquiries

For questions about delivery times, tracking or shipping costs, please visit our Shipping Policy page or contact us directly.

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Your feedback helps us improve. Whether it's a compliment, a concern or a suggestion — we read every message and take it seriously.