Privacy policy
Privacy Policy
Last updated: 28 July 2026
This Privacy Policy describes how Casion LLC ("we", "us", or "our"), operating under the brand name Titans Lock, collects, uses and shares your personal information when you visit or make a purchase from our store.
1. Who We Are
Casion LLC is the data controller responsible for your personal data.
Address: 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, United States
Email: support@titanslock.com
Phone: +1 912 758 3571
2. Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone and cookies. As you browse, we collect information about the pages and products you view, referring websites, and how you interact with the site.
When you make a purchase, we collect your name, billing address, shipping address, payment information, email address and phone number ("Order Information").
3. How We Use Your Personal Information, and Our Legal Basis
| Purpose | Legal basis (UK GDPR Art. 6) |
|---|---|
| Fulfilling your order, processing payment, arranging shipping, issuing confirmations | Performance of a contract |
| Screening orders for fraud risk | Legitimate interests |
| Marketing emails and advertising cookies | Consent |
| Retaining transaction records | Legal obligation |
4. Sharing Your Personal Information
We share your personal information with third-party service providers who assist us in operating our website, including Shopify (our e-commerce platform), our payment processors and our shipping carriers. These parties are contractually obliged to keep your information confidential and to process it only on our instructions.
5. Your Rights Under UK GDPR
If you are a resident of the United Kingdom, you have the following rights regarding your personal data:
- The right to access your personal data
- The right to correct inaccurate personal data
- The right to request erasure of your personal data
- The right to object to processing of your personal data
- The right to request restriction of processing
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us at support@titanslock.com. We will respond within one month.
6. Data Retention
We retain Order Information for 7 years from the date of purchase, in order to meet accounting and tax record-keeping obligations. Marketing contact data is retained until you withdraw consent. Analytics data is retained for 26 months.
7. Cookies
We use cookies to operate the site and, with your consent, to measure traffic and deliver advertising.
Essential cookies are necessary for the website and checkout to function, and are set without consent because the site cannot operate without them.
Analytics and advertising cookies are set only after you give consent through our cookie banner. You can change or withdraw your choice at any time using the cookie settings link in the footer of every page.
8. International Data Transfers
As a US-based company serving UK customers, your data may be transferred to and processed in the United States. Where this happens, transfers are made under the UK International Data Transfer Addendum or another safeguard recognised under UK GDPR.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.
10. Contact Us and Complaints
- Email: support@titanslock.com
- Phone: +1 912 758 3571
- Address: Casion LLC, 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, United States
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.