Refund policy

Refund Policy

Last updated: 28 July 2026

Our 30-Day Money-Back Guarantee

We want you to be completely satisfied with your Titans Lock purchase. If you are not entirely happy, we offer a 30-day money-back guarantee from the date of delivery.

Your Statutory Rights (UK Customers)

As a UK consumer, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013. You then have a further 14 days to return the goods. You are entitled to a full refund of the purchase price and standard delivery costs. Our 30-day guarantee is in addition to these statutory rights.

How to Request a Return

To initiate a return, please contact our support team:

Please include your order number and reason for return. We will respond within 24 hours on business days with return instructions.

Return Conditions

To be eligible for a return under our 30-day guarantee, your item must meet the following conditions:

  • The item must be in its original, unused and undamaged condition
  • The item must be in its original packaging
  • You must provide proof of purchase (your order confirmation email)

These conditions apply to our voluntary 30-day guarantee. They do not restrict your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015, which apply regardless of the condition requirements above.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 14 days of us receiving the returned goods.

Return Shipping

Returns are free of charge. We will provide you with a prepaid return label for all returns — whether the item is defective, incorrect, or you have simply changed your mind within the 30-day guarantee period. Returns are made by post. Please contact us before sending any return so that we can issue your prepaid label.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@titanslock.com with photographs of the damage. We will arrange a free replacement or full refund at no additional cost to you.

Non-Returnable Items

Personalised or customised items cannot be returned unless they are defective or not as described.

Late or Missing Refunds

If you have not received a refund within 14 days of us confirming approval, please first check your bank account and contact your card provider, as processing times may vary. If you have done this and still have not received your refund, please contact us at support@titanslock.com.

Contact Us

  • Email: support@titanslock.com
  • Phone: +1 912 758 3571
  • Address: Casion LLC, 911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, United States